Q1. Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. Our warranty lasts for one year from the time the equipment arrives at your location. We offer spare parts at the most competitive prices.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. The warranty covers all structural and mechanical equipment for one year and electric motors for six months. Wear parts are not covered unless deemed defective.
Q4. What is your payment method?
A4. We require a 30% deposit via T/T in advance, with the remaining 70% balance due before shipment.
Q5. If I need the complete crushing plant, can you help us to build it?
A5. We can assist in setting up a complete production line and offer expert advice. We have successfully developed numerous mining projects both domestically and internationally.
Q6. What's the after-sale service of your company?
A6. We offer foundation drawings and installation videos to guide clients. Additionally, we provide guidance services for worker installation and operation.
Q7. Can your company provide wearing parts?
A7. We can deliver spare parts within 10 working days following your order. If your equipment is not ours, please provide the wearing parts drawing or number.
Q8. What steps should we take to receive the most competitive and accurate quotation?
A8. To allow us to suggest the perfect model tailored specifically for your requirements, please kindly provide the following essential details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What exclusive services do you offer?
A9. (1) Our skilled engineers design a custom production line meticulously engineered to fulfill your specific needs, ensuring unparalleled efficiency.
(2) We conduct thorough pre-delivery inspections, confirming product acceptance and delivering a quality guarantee which ensures ultimate client satisfaction.
(3) Take advantage of our expert technical support during installation, ensuring seamless operation and optimal efficiency right from the start.