Q1. Are you a manufacturing or trading company?
A1. We are a manufacturer/factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. One year (Calculated from the equipment arriving at the customer's side). We provide spare parts at the lowest cost to you.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4. What is your payment method?
A4. 30% deposit in T/T advance, 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can assist you in setting up a complete production line and provide related professional advice. We have already built numerous mining projects in China & Overseas.
Q6. What's the after-sale service of your company?
A6. We will provide foundation drawing and video to the clients for installation. Additionally, we can provide guidance services for installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7. We can deliver the spare parts to you within 10 working days after your order. If your equipment is not manufactured by our company, please provide us with the wearing parts drawing or number.
Q8. How can we secure the most competitive and attractive quotation?
A8. To enable us to recommend the optimal type perfectly aligned with your specific needs, please kindly provide the following details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. Which outstanding services do we offer?
A9. (1) Our team of expert engineers designs a bespoke production line, precisely customized to fulfill your unique requirements.
(2) We conduct thorough pre-delivery checks and ensure product acceptance, securing quality and ensuring client satisfaction.
(3) Receive expert technical guidance during installation, ensuring flawless performance and ultimate operational efficiency from the start.