Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, proudly established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. Our warranty lasts for one year (calculated from the equipment's arrival at the customer's site). We supply spare parts at the lowest cost to you.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. Our warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is half a year. Wear parts are not covered by warranty unless the component is found to be flawed.
Q4. What is your payment method?
A4. We require a 30% deposit in T/T advance, with the 70% balance due before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can assist you in setting up a complete production line and offer related professional advice. We have successfully built numerous mining projects in China & overseas.
Q6. What's the after-sale service of your company?
A6. We provide foundation drawings and videos to assist clients with installation. Additionally, we offer guidance services for the installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7. We proudly ensure that your spare parts are delivered within a swift 10 working days following your order. Should your equipment originate from another manufacturer, kindly furnish us with the specific drawing or part number for the wearing components.
Q8. How can we secure the most competitive quotation tailored just for us?
A8. To assist us in recommending the perfect equipment tailored to your specific needs, please provide us with the following crucial details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What premium services can we expect from your company?
A9. (1) Our team of expert engineers meticulously designs a bespoke production line, uniquely customized to fulfill your distinct requirements.
(2) We conduct thorough pre-delivery checks and ensure comprehensive product acceptance, assuring unrivaled quality and client satisfaction.
(3) Experience unparalleled technical guidance throughout installation, ensuring optimal performance and efficiency right from the start.