Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. The warranty extends for one year (Calculated from the time the equipment arrives at the customer's location). We offer spare parts at the lowest cost for your convenience.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4. What is your payment method?
A4. A 30% deposit is required in T/T advance, with the remaining 70% balance due before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can assist you in setting up a complete production line and provide related professional advice. We have already successfully established numerous mining projects in China & Overseas.
Q6. What's the after-sale service of your company?
A6. We provide foundation drawings and instructional videos to clients for installation. Additionally, we offer guidance services for the installation and operation of workers, among other support options.
Q7. Can your company provide wearing parts?
A7. We can deliver spare parts within 10 working days following your order. If your equipment is not manufactured by our company, please provide us with the wearing parts drawing or number.
Q8. What steps should be taken to secure the most favorable quotation for your needs?
A8. To ensure we recommend the ideal type tailored to your specific requirements, please kindly provide the following essential details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What exceptional services can we offer?
A9. (1) Our highly skilled engineers design a bespoke production line that is intricately tailored to fulfill your unique specifications.
(2) We conduct meticulous pre-delivery inspections and ensure product acceptance, securing unparalleled quality and ultimate client satisfaction.
(3) Enjoy expert technical guidance during installation, ensuring seamless performance and optimal efficiency from day one.