Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. One year (Calculated from the equipment arriving at the customer's side). Spare parts for you at the lowest cost.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4. What is your payment method?
A4. 30% deposit in T/T advance, 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can help you set up a complete production line and provide related professional advice. We have already built many mining projects in China & Overseas.
Q6. What's the after-sale service of your company?
A6. We will provide foundation drawing and video to the clients for installation. Besides, we can provide guidance service for installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7. We ensure efficient delivery of spare parts within 10 working days after your order is placed. Should your equipment originate from another manufacturer, kindly provide us with the precise drawing or part number of the required wearing components to expedite the process.
Q8. What steps should we take to secure the most competitive quotation?
A8. To allow us to offer a personalized recommendation and the best quotation, please provide the following essential details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What services can you offer?
A9. (1) Our team of expert engineers will design a custom production line meticulously aligned with your exact specifications, ensuring seamless operation.
(2) We conduct thorough pre-checks and rigorous product acceptance tests before delivery, ensuring that every product meets our high standards of quality and client satisfaction.
(3) Enjoy the advantage of professional technical guidance during installation, ensuring optimal performance and efficiency right from the start.