Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, proudly established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. The warranty period is one year (calculated from the equipment arrival at the customer's side). We offer spare parts at the lowest cost for your convenience.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. The warranty period for all structural and mechanical equipment is one year, while for electric motors it is six months. Wear parts are not covered unless found to be defective.
Q4. What is your payment method?
A4. Payment terms include a 30% deposit in T/T advance and a 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can assist you in setting up a complete production line and provide professional advice. We have successfully built numerous mining projects in China & Overseas.
Q6. What's the after-sale service of your company?
A6. We provide foundation drawings and videos for installation. Additionally, we offer guidance services for installation and operation of workers, ensuring seamless implementation.
Q7. Can your company provide wearing parts?
A7. We can deliver spare parts within 10 working days after your order. If your equipment is not manufactured by us, please provide the wearing parts drawing or number.
Q8. How can we secure the most competitive quotation for your needs?
A8. To enable us to suggest the perfect solution tailored to your requirements, please kindly share the following essential details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What exclusive services do you offer?
A9. (1) Our accomplished engineers meticulously design a custom production line, perfectly aligning with your specific needs.
(2) We conduct an exhaustive series of pre-delivery inspections, ensuring product integrity and securing your utmost satisfaction.
(3) Enjoy specialized technical consultation during installation, ensuring seamless operation and optimal performance right from the beginning.