Q1. Are you a manufacturing or trading company?
A1. We are a manufacturer/factory, established in 2010, dedicated to delivering excellence.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. One year warranty, calculated from when the equipment arrives at your location. We offer spare parts at the lowest cost for your convenience.
Q3. What about the warranty? What will we do if the machine breaks down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty for all electric motors is half a year. Wear parts are not covered unless a component part is found to be flawed.
Q4. What is your payment method?
A4. We require a 30% deposit in T/T advance, with a 70% balance due before shipment.
Q5. If I need a complete crushing plant, can you help us build it?
A5. Yes, we can help you set up a complete production line and provide expert professional advice. We have successfully built numerous mining projects in China and overseas.
Q6. What's the after-sale service of your company?
A6. We will provide foundation drawings and videos for installation. Additionally, we offer guidance services for installation and operation of workers, ensuring a smooth implementation.
Q7. Can your company provide wearing parts?
A7. Yes, we can deliver spare parts within 10 working days after your order. If your equipment is not manufactured by our company, please provide us with the wearing parts drawing or number.
Q8. What should we do if we want to get the best quotation?
A8. To recommend the most suitable type for you, please provide the following information:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What services are available?
A9. (1) Our team of expert engineers offers bespoke design solutions for your production line, ensuring it meets your specific needs and operational goals.
(2) We conduct thorough pre-delivery inspections to ensure that each product meets our high-quality standards, giving you peace of mind with every purchase.
(3) Enjoy the benefit of our professional technical guidance to facilitate a seamless installation process, maximizing efficiency and minimizing downtime.