Q1.Are you a manufacturing or trading company?
A1.We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2.One year (Calculated from the equipment's arrival on the customer's side). Spare parts provided for you at the most competitive rates.
Q3.What about Warranty? What will we do if the machine is broken down?
A3.The warranty period for all structural and mechanical equipment is one year. The warranty for all electric motors is half a year. Wear parts are not covered by warranty unless the component is found to be flawed.
Q4.What is your payment method?
A4.30% deposit via T/T in advance, 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5.We can assist you in setting up a complete production line and provide expert professional advice. We have successfully built numerous mining projects in China & Overseas.
Q6.What's the after-sale service of your company?
A6.We will provide foundation drawing and instructional video to clients for installation. Additionally, we can offer guidance services for installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7.We can deliver the spare parts within 10 working days after your order. If your equipment is not manufactured by our company, please provide us with the wearing parts drawing or number.
Q8.What should we need to do for if we want to get a best quotation?
A8.To recommend a suitable type for you, please provide us with the following details:
1).Mesh length: _____
2).Mesh width: _____
3).Mesh Height:_____
4). Hole size _____
5). Quantity:_______
Q9. What services are available?
A9. (1) Our team of professional engineers will meticulously design your production line, ensuring every detail is crafted to meet your precise specifications.
(2) We conduct thorough pre-checks and acceptance of products before delivery, guaranteeing they meet our stringent quality standards.
(3) Receive expert technical guidance for installation, delivered by our skilled professionals to ensure seamless setup and operation.