Q1.Are you a manufacturing or trading company?
A1.We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2.One year(Calculated from the equipment arrives the customer's side.). Spare parts for you at the lowest cost.
Q3.What about Warranty? What will we do if the machine is broken down?
A3.The warranty period for all of structural and mechanical equipment is one year. The warranty period for all electric motors is half one year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4.What is your payment method?
A4.30% deposit in T/T advance, 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5.We can help you set up a complete production line and provide related professional advice. We had already built many mining projects in China & Overseas.
Q6.What's the after sale service of your company?
A6.We will provide foundation drawing and video to the clients for installation. Besides, we can provide guidance service for installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7.We can deliver you the spare parts within 10 working days after your order. If your equipment are not manufactured by our company, please provide us the wearing parts drawing or number.
Q8.What should we need to do for if we want to get a best quotation?
A8.If you want us recommend a suitable type for you; please let us know the below informations:
1).Mesh length: _____
2).Mesh width: _____
3).Mesh Height:_____
4). Hole size _____
5). Quantity:______
Q9. What services are available?
A9. (1) Our expert engineers meticulously design a custom production line tailored to your specific needs.
(2) We conduct thorough pre-checks and ensure product acceptance before delivery, guaranteeing quality and satisfaction.
(3) Receive professional technical guidance for seamless installation, ensuring optimal performance from the start.