Q1.Are you a manufacturing or trading company?
A1.We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2.Our warranty spans a full year from the moment the equipment reaches your doorstep. We provide spare parts at the most competitive prices to keep your operations running smoothly.
Q3.What about Warranty? What will we do if the machine is broken down?
A3.The warranty period for all structural and mechanical equipment is one year. Electric motors have a six-month warranty. Wear parts are not covered unless a defect is identified, ensuring the integrity of your operations.
Q4.What is your payment method?
A4.We accept a 30% deposit via T/T in advance, with the remaining 70% balance due before shipment, ensuring a seamless transaction.
Q5. If I need the complete crushing plant can you help us to build it?
A5.We can assist you in establishing a comprehensive production line and provide expert advice. We've successfully executed numerous mining projects in China and internationally.
Q6.What's the after sale service of your company?
A6.We furnish clients with detailed foundation drawings and instructional videos for installation. Additionally, we offer guidance services for installation and worker operation, ensuring a seamless start-up.
Q7. Can your company provide wearing parts?
A7.We guarantee delivery of spare parts within 10 working days post-order. For non-company equipment, please supply us with the wearing parts drawing or number for precise assistance.
Q8. What steps should we take to receive the most competitive quotation?
A8. To enable us to recommend the most suitable type for you, kindly provide the following details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What range of services do you offer?
A9. (1) Our dedicated engineers will craft a bespoke production line, designed meticulously to cater to your unique requirements.
(2) We perform comprehensive pre-checks and product acceptance tests prior to delivery, ensuring unparalleled quality and satisfaction.
(3) Benefit from our expert technical guidance for a flawless installation, guaranteeing optimal performance right from the outset.