Q1.Are you a manufacturing or trading company?
A1.We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2.One year (calculated from the equipment's arrival on the customer's side). Spare parts available for you at the lowest cost.
Q3.What about Warranty? What will we do if the machine is broken down?
A3.The warranty period for all structural and mechanical equipment is one year. The warranty for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4.What is your payment method?
A4.30% deposit in T/T advance, 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5.We can help you set up a complete production line and provide related professional advice. We have already built many mining projects in China & Overseas.
Q6.What's the after sale service of your company?
A6.We will provide foundation drawing and video to clients for installation. Additionally, we can provide guidance service for installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7. We promise to deliver your required spare parts with remarkable speed, ensuring they reach you within just 10 working days after your order is placed. If your equipment wasn't made by our company, we kindly ask you to provide the drawings or numbers of the wearing parts.
Q8. How can we secure the most favorable quotation for our needs?
A8. To help us recommend the most suitable type for your needs, please provide the following essential information:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height:_____
4). Hole size: _____
5). Quantity:______
Q9. What superior services do we offer?
A9. (1) Our highly skilled engineers craft a bespoke production line precisely tailored to your unique specifications.
(2) We execute comprehensive pre-checks and guarantee product acceptance before delivery, ensuring your satisfaction with the quality.
(3) Benefit from expert technical guidance for a flawless installation, ensuring peak performance right from the start.