Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. The warranty lasts for one year (calculated from the time the equipment arrives at the customer's location). We provide spare parts at the most competitive prices for your convenience.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4. What is your payment method?
A4. A 30% deposit is required in T/T advance, with the remaining 70% balance due before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can assist you in establishing a complete production line and provide professional advice. We have successfully set up numerous mining projects in China & Overseas.
Q6. What's the after-sale service of your company?
A6. We provide foundation drawings and instructional videos for installation. Additionally, we offer guidance services for the installation and operation of workers, among other support options.
Q7. Can your company provide wearing parts?
A7. We pride ourselves on our swift response time, delivering spare parts within a mere 10 working days after your order is received. Should your equipment hail from another manufacturer, we kindly request you to furnish us with the drawing or number of the required wearing parts to ensure a perfect match.
Q8. What steps should be taken to secure the most favorable quotation for your needs?
A8. To guarantee we recommend the most suitable and tailored product for your unique requirements, we kindly ask you to provide the following crucial details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What exceptional services can we offer?
A9. (1) Our team of highly skilled engineers will craft a bespoke production line, precisely engineered to meet the intricate demands of your specifications, ensuring optimal performance and efficiency.