Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. We offer a one-year warranty from the equipment's arrival at your location, and provide spare parts at the most competitive prices.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. Our structural and mechanical equipment comes with a one-year warranty, while electric motors are covered for six months. Wear parts are not included unless a defect is identified in the component.
Q4. What is your payment method?
A4. We require a 30% deposit via T/T in advance, with the 70% balance due before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. Absolutely! We can assist in establishing a complete production line and offer expert advice. We have successfully constructed numerous mining projects both in China and internationally.
Q6. What's the after-sale service of your company?
A6. We provide foundation drawings and instructional videos for installation. Additionally, we offer guidance for installation and operational training for your workforce.
Q7. Can your company provide wearing parts?
A7. We ensure the swift delivery of spare parts within 10 working days after receiving your order. If your equipment is sourced from another manufacturer, simply provide the drawing or part number of the required wearing parts, and we will take care of the rest.
Q8. How can we secure the most competitive quotation?
A8. To enable us to recommend the perfect fit for your requirements, please furnish us with the following essential details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What range of services do you offer?
A9. (1) Our team of expert engineers will meticulously design a custom production line that is perfectly aligned with your distinct specifications.
(2) We conduct thorough pre-delivery inspections to ensure product acceptance, maintaining the highest standards of quality and ensuring your satisfaction.
(3) Experience seamless installation with our professional technical guidance, ensuring optimal performance and efficiency right from the start.