Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/factory, proudly established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. Our warranty extends for one year, calculated from the time the equipment arrives at your location. We provide spare parts at the most competitive prices for your convenience.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. All structural and mechanical equipment comes with a one-year warranty, while electric motors are covered for six months. Wear parts are only covered if found to be defective in material or workmanship.
Q4. What is your payment method?
A4. A 30% deposit is required via T/T in advance, with the remaining 70% balance due prior to shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. Absolutely, we can assist you in establishing a complete production line and offer expert advice. We have successfully executed numerous mining projects both domestically and internationally.
Q6. What's the after-sale service of your company?
A6. We provide comprehensive foundation drawings and instructional videos to facilitate installation. Our guidance services also include installation and operational support for your team, ensuring optimal performance and satisfaction.
Q7. Can your company provide wearing parts?
A7. Absolutely! We are dedicated to ensuring your operations run smoothly by delivering high-quality spare parts within just 10 working days after your order confirmation. Should your equipment come from another manufacturer, simply provide us with the drawing or part number, and we'll take care of the rest.
Q8. What steps should be taken to secure the most favorable quotation for your needs?
A8. To guarantee that we offer you the most competitive and ideal quotation, perfectly suited to your distinct requirements, please kindly provide us with the following crucial information:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What exceptional services can we offer?
A9. (1) Our team of seasoned engineers is at your service to design a custom production line, meticulously crafted to meet your specific demands with precision and excellence.
(2) We carry out thorough pre-delivery inspections and ensure product acce