Q1. Are you a manufacturing or trading company?
A1. We are a manufacturer/factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. The warranty extends for one year (calculated from the time the equipment arrives at the customer's location). We offer spare parts at the lowest cost for your convenience.
Q3. What about the Warranty? What will we do if the machine is broken down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4. What is your payment method?
A4. A 30% deposit is required in T/T advance, with the remaining 70% balance due before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can assist you in setting up a complete production line and provide related professional advice. We have already successfully established numerous mining projects in China & overseas.
Q6. What's the after-sale service of your company?
A6. We provide foundation drawings and instructional videos to clients for installation. Additionally, we offer guidance services for the installation and operation of workers, among other support options.
Q7. Can your company provide wearing parts?
A7. We are committed to delivering spare parts swiftly within a span of just 10 working days once your order is placed. In cases where your equipment is sourced from another manufacturer, we kindly ask you to share either the drawing or number of the required wearing parts to ensure accuracy.
Q8. What actions should you take to secure the most advantageous quotation tailored specifically for your needs?
A8. To ensure we recommend the most suitable product that aligns perfectly with your unique requirements, we kindly request you to provide us with the following essential details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What outstanding services do we offer to elevate your experience with us?
A9. (1) Our team of exceptionally skilled engineers meticulously crafts a bespoke production line specifically designed to meet and exceed your unique requirements.