Q1. Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, proudly established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. The warranty extends for one full year (calculated from the moment the equipment arrives at the customer's location). We offer spare parts at the most competitive prices for your convenience.
Q3. What about Warranty? What will we do if the machine breaks down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is six months. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4. What is your payment method?
A4. A 30% deposit is required in T/T advance, with the remaining 70% balance due before shipment.
Q5. If I need the complete crushing plant, can you help us to build it?
A5. We are ready to assist you in setting up a comprehensive production line and provide expert professional advice. We have successfully established numerous mining projects both in China and overseas.
Q6. What's the after-sale service of your company?
A6. We provide foundation drawings and instructional videos to clients for installation. Additionally, we offer guidance services for the installation and operation of workers, among a range of other support options.
Q7. Does your company offer replacement parts?
A7. Absolutely! We can efficiently deliver spare parts within a swift 10 working days after your order confirmation. For equipment not originally manufactured by us, kindly provide the specific wearing parts drawing or number for seamless assistance.
Q8. How can one obtain the most advantageous quote tailored to their needs?
A8. To ensure we propose the most suitable option perfectly aligned with your unique requirements, we kindly request the following crucial details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What outstanding services do we provide to stand out?
A9. (1) Our team of expert engineers crafts a custom production line designed meticulously to meet your precise specifications, ensuring a perfect fit for your needs.
(2) We perform thorough pre-delivery inspections and guarantee product acceptance, ensuring exceptional quality and unparalleled client satisfaction every time.