Q1.Are you a manufacturing or trading company?
A1.We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2.One year (Calculated from when the equipment arrives at the customer's side). Spare parts are available for you at the lowest cost.
Q3.What about Warranty? What will we do if the machine is broken down?
A3.The warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4.What is your payment method?
A4.30% deposit in T/T advance, 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5.We can help you set up a complete production line and provide related professional advice. We have already built many mining projects in China & Overseas.
Q6.What's the after sale service of your company?
A6.We will provide foundation drawing and video to the clients for installation. Besides, we can provide guidance service for installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7. We ensure prompt delivery of spare parts, committing to within 10 working days post-order. For non-company manufactured equipment, simply provide the wearing parts drawing or reference number for swift assistance.
Q8. What steps should be taken to secure the most competitive quotation?
A8. To receive a personalized recommendation for an ideal type, kindly furnish us with the following essential information:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What range of services do you offer?
A9. (1) Our team of expert engineers designs a bespoke production line, meticulously crafted to meet your unique requirements.
(2) We carry out comprehensive pre-checks and secure product acceptance prior to dispatch, ensuring exceptional quality and ultimate satisfaction.
(3) Benefit from our professional technical guidance for a seamless installation process, ensuring optimal performance from day one.