Q1.Are you a manufacturing or trading company?
A1. We are a manufacturer/ factory, established in 2010.
Q2. How long is the warranty? Does your company supply the spare parts?
A2. One year (Calculated from the equipment arriving at the customer's side). Spare parts for you at the lowest cost.
Q3. What about Warranty? What will we do if the machine is broken down?
A3. The warranty period for all structural and mechanical equipment is one year. The warranty period for all electric motors is half a year. Wear parts are not covered by warranty unless the component part is found to be flawed.
Q4. What is your payment method?
A4. 30% deposit in T/T advance, 70% balance before shipment.
Q5. If I need the complete crushing plant can you help us to build it?
A5. We can help you set up a complete production line and provide related professional advice. We have already built many mining projects in China & Overseas.
Q6. What's the after-sale service of your company?
A6. We will provide foundation drawing and video to the clients for installation. Besides, we can provide guidance service for installation and operation of workers, etc.
Q7. Can your company provide wearing parts?
A7. We can deliver you the spare parts within 10 working days after your order. If your equipment is not manufactured by our company, please provide us with the wearing parts drawing or number.
Q8. What should we need to do if we want to get the best quotation?
A8. To help us recommend the most suitable type for your needs, kindly provide the following details:
1). Mesh length: _____
2). Mesh width: _____
3). Mesh Height: _____
4). Hole size: _____
5). Quantity: _____
Q9. What services are available?
A9. (1) Our expert engineers craft a bespoke production line specifically tailored to meet your unique requirements.
(2) We perform comprehensive pre-checks and ensure product acceptance prior to delivery, guaranteeing quality and client satisfaction.
(3) Benefit from professional technical guidance during installation for flawless performance and efficiency from the outset.